Start with the number of communities, regular board meetings per month, average meeting length, and whether meetings are remote, hybrid, or in person. Separate executive sessions and annual meetings because the cleanup profile is different.
For a representative sample, log time spent on draft minutes, decision verification, action assignment, vendor follow-up, homeowner messages, board recap, and system entry. The point is not precision; it is finding where CAM hours disappear.
Flag meetings with thin notes, missing agendas, disputed votes, sensitive covenant questions, or manual cross-checking against governing docs. These meetings consume more senior attention and make better audit examples.
Multiply cleanup hours by fully loaded CAM or assistant cost so the load has a number. The strongest pilots start where the work is frequent, visible, and reviewable.
Before testing software, decide which evidence will prove improvement: turnaround time, fewer board edits, cleaner task rollover, fewer missed follow-ups, or reduced senior-manager review. Keep the proof operational, not abstract.